Privacy Policy
At Definitive Dental, along with our affiliates (“Definitive Dental”, “we”, “us”), we prioritize your privacy and are dedicated to protecting the information you share with us. This document outlines how we handle the Personal Information collected through our website, applications, and services (collectively, the “Services”). It does not extend to content processed on behalf of our API customers, which is covered by separate agreements.
1. Collection of Personal Information
We gather Personal Information about you in the following ways:
Directly from You: When you create an account, use our Services, or communicate with us, we collect account information such as your name, contact details, credentials, payment information, and transaction history. We also collect content you upload, messages you send us, and interactions with our social media accounts. Social platforms may also provide us with aggregated interaction data.
Automatically Collected Information: As you navigate and interact with our Services, we collect technical information such as browser and device data, IP addresses, usage patterns, and cookies to enhance your experience and improve our Services.
2. Use of Personal Information
We use your Personal Information to deliver and improve our Services, communicate with you about updates and offerings, conduct research and prevent fraud, and comply with legal obligations while protecting our rights.
3. Disclosure of Personal Information
We may share your Personal Information with trusted service providers to support business operations, during mergers or acquisitions, and when required by law to protect our interests and safety.
4. Your Rights
Depending on your location, you may have the right to access, delete, update, or transfer your Personal Information, restrict or object to its processing, and withdraw consent where applicable. You can exercise these rights by contacting us at info@definitivedental.com.
5. Children’s Privacy
Our Services do not target children under 13, and we do not knowingly collect information from them. If we become aware of such data, we will delete it. If you are between 13 and 18, you must have parental or guardian permission to use our Services.
6. Third-Party Websites
Our Services may link to external websites not governed by this Privacy Policy. We recommend reviewing their policies independently.
7. Security and Retention
We employ measures to protect your Personal Information but cannot guarantee absolute security. We retain data as necessary to provide Services and meet legal requirements.
8. International Users
Your Personal Information may be processed and stored in the United States and other jurisdictions under the legal bases outlined in this Policy.
9. Policy Updates
We may periodically update this Privacy Policy. Updates will be posted on our website with the effective date clearly indicated.
10. Contact Us
For any questions or concerns, please contact our support team at info@definitivedental.com.
Consent to Communication
By submitting your personal information on our website, including your name, phone number, and email address, you agree that Definitive Dental, its subsidiaries, affiliates, and trusted third-party partners may contact you through various communication methods, including email, phone calls, text messages, and postal mail. These communications may include information about products, services, promotions, and offers.
Automated Calls and Messages: You acknowledge that your consent includes receiving autodialed and prerecorded messages or calls delivered via automated technology to the phone number you provided. Separate express consent will be obtained for telemarketing calls where required by law.
Third-Party Communication: We may share your information with trusted third parties who may contact you with relevant offers and services. Information will only be shared in accordance with this Privacy Policy and applicable laws.
Voluntary Nature of Consent: Providing consent is voluntary, and you may withdraw it at any time. To withdraw consent, follow the opt-out instructions in our communications or contact our customer service.
Data Protection and Privacy
Use of Information: We use your information to personalize communications, improve services, conduct analytics, and comply with legal obligations.
Sharing and Disclosure: We do not sell your personal data. We share data only with trusted third parties who comply with our privacy standards or as required by law. These partners are obligated to protect your data and cannot use it beyond agreed purposes.
Data Security: We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of your information.
Rights of Individuals: You have the right to access, correct, delete, or restrict the processing of your data. You may also object to processing or request data portability. To exercise these rights, please contact us at info@definitivedental.com.
